Since we established in 1988, our excellent management team has been committed to maintain the highest cleaning standards and the best communication channel.
Each of our management team is well experienced in customer service and with professional technical know-how. Our clients can be confident that they are receiving the best service as a Spectrum Management Client.
William Ng - President
William has been in the janitorial industry since 1978. Before running his own business, he worked for major janitorial companies in Calgary and Vancouver, with extensive coverage ranging from cleaning supervision in educational institutions, top grade commercial buildings, hospital and medical centres to retail shopping malls. His vast experience was further enhanced by being a professional cleaning consultant to a prominent financial institution in Hong Kong. He has excellent knowledge on all cleaning operations and customer services.
He oversees and directs the Company, with focus on exploring new avenues to improve customer services, budgeting and streamlining operations to enhance customer satisfaction and reaching out to expand market share in the janitorial industry.
Phillip Wong - Operations Manager
Phillip has over 30 years of operational experience within the janitorial and hospitality industries. He has accumulated extensive knowledge in managing cleaning operations in commercial buildings throughout the lower mainland as well as government buildings, medical buildings, schools and shopping centers. With his expertise in all aspects of janitorial services, he leads our Operations Team.
He is responsible for the day-to-day operations of the Company, ensuring all cleaning issues including concerns and requests, whether routine or extra schedule, are completed to the entire satisfaction of tenants, landlords and building management.
He works closely with our Manager, Customer Relations to monitor the quality of services through daily site inspections and following up on all concerns identified. He meets daily with Area Supervisors to review work progress, ensures continuity of service standards and directs a strong work force.
On top of overseeing operations, he provides professional advices to tenants and landlords on cleaning needs as well as floor and carpet maintenance.
Desmond Duong - Customer Relations Manager
As a professional with over 10 years of customer service, key account management, business development and solution selling experience, Desmond is always focused on delivering the highest level of customer service to his clients. He is a graduate of the University of British Columbia with a major in Marketing and has experience in the fast moving consumer goods industry as well as print advertising, and customized technical training.
Desmond is responsible for the daily liaison with tenants and coordination with all the maintenance personnel. He is accountable for all direct client services as well as ensuring the operations is abreast of all current tenant/landlord issues.
He conducts monthly inspection for each building with the respective building engineer or building superintendent. This is completed with a detailed building inspection report. He addresses clients' concerns and follow-up with tenants with calls and visits derived from these reports in addition to the regular calls and visits.
Spectrum Management Team is constantly looking for ways to improve our services, communications and understanding of the changing needs of our clients and the tenants.